Providing Good Customer Support
Posted April 22 2005
Summary: They call day and night, email you even on weekends, and actually expect you to help... customers! Arggh! But without them, you're out of business. So what is the best way to manage tech support? In this article Drew Bourrut defines good tech support, and suggests ways to assure that type of support.
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From the archives
The New Clarion.NET Template Language - Is It Really Microsoft's T4?
10/22/2009 12:00:00 AM
At the Aussie DevCon, SoftVelocity president Bob Zaunere demonstrated a template written in the new .NET template language. But is it a new template language? Dave Harms argues it's really Microsoft's T4, and explains why that's a good thing.